Do you need help? Our Team of Service Center Analysts is Dedicated to:
- Providing information and assistance
- Tracking and monitoring your inquiries to ensure they are responded to in a timely manner
- Analyzing data in our incident tracking database in order to continually improve our service
Report an Incident
Users can report an incident by clicking the below options, or by calling us. Please use the "report an incident" button to get assistance, ask a question or inform us of an issue.
Faculty, Staff, and Student Employees
For users internal to Columbia University with UNI login credentials.
Report an Incident
Suppliers and Third Parties
For non-Columbia community members without a University username.
Report an Incident
Report an Incident
Users can report an incident by clicking the below options, or by calling us. Please use the "report an incident" button to get assistance, ask a question or inform us of an issue.
More Help
Contact Info and Hours of Operation
Call us at — 212.854.2122
- Monday, Tuesday and Thursday 9:00 am – 5:00 pm
- Wednesday 9:30 am – 5:00 pm
- Friday 9:00 am – 4:00 pm
Next Steps
You will receive an automated notification with a reference number for each new incident or service request submitted. Navigate to the Service Now homepage to obtain real-time status of your incidents and service requests across Finance, HR and CUIT. For a brief tutorial on the personalized Service Now home page please click here >>