We the members of the Columbia University Finance Division, in an ongoing effort to further the University’s mission of research and instruction, by providing outstanding quality service, proudly pledge to form a working partnership with our customers by honoring these rights.

As a customer you have the right:

1. To be treated with friendliness, honesty, courtesy and respect at all times.
   
   
2. To receive a prompt response to every question and a prompt resolution to every problem.
   
   
3. To expect direct and clear information and responsible follow-through regarding what is needed to resolve outstanding issues.
   
   
4. To expect professional commitment and personal accountability in every encounter.
   
   
5. To receive consistent interpretation and compliance relevant to University policies.
   
   
6. To experience a culture of continuous improvement toward providing greater service and greater efficiencies.